About us
People who love service.
We founded hey contact heroes because we're convinced: customer service isn't a cost center — it's a company's strongest growth lever.
We founded hey contact heroes because we're convinced: customer service isn't a cost center — it's a company's strongest growth lever.
Founded in Hamburg, grown around one idea: what if outsourcing didn't feel like outsourcing — but like the best team you ever had?
Today our heroes work remote-first across borders: onshore in Germany, nearshore in Europe, offshore worldwide. Connected by one culture, modern technology and the ambition to turn every customer contact into a great experience.
Behind every ticket is a human being — on both sides. That's why we treat customers and heroes with equal respect.
Open KPIs, honest advice, clear pricing. If something isn't working, we say it first — with a proposed solution.
We test new technologies before they become standard — and keep only what truly helps your customers.
The faces behind hey contact heroes — representing all the heroes in action.
Leads day-to-day operations and makes sure every project performs reliably.
susann@hey-contact-heroes.de LinkedIn profile
Founder and CEO — drives the heroes' vision, growth and partnerships.
ben@hey-contact-heroes.de LinkedIn profile
Roman Molch is founder and managing partner of hey contact heroes GmbH and also CEO of the gevekom group. Drawing on many years of experience in building and scaling international customer service organizations, he stands for entrepreneurial clarity, operational excellence and the continuous advancement of modern BPO and contact center solutions.
roman@hey-contact-heroes.de LinkedIn profile
Keeps the management team's back free — organizing, coordinating, staying on top of things.
josephine@hey-contact-heroes.de LinkedIn profile
Heads project management and owns the success of all ongoing client projects.
maria@hey-contact-heroes.de
Supports project steering and development as junior project lead.
janina@hey-contact-heroes.de
Develops new business and wins new talent as a recruiter.
alina@hey-contact-heroes.de
Shapes the visual world of hey contact heroes as media designer.
lasse@hey-contact-heroes.de LinkedIn profile
Owns People & HR — from personnel topics to the heroes culture.
annett@hey-contact-heroes.de
Runs office management and recruits new heroes for the team.
paulina@hey-contact-heroes.de
Heads planning & steering — forecasts, scheduling and real-time management.
brian@hey-contact-heroes.de
Supports smooth service operations as junior operations manager.
stefanie@hey-contact-heroes.de
Manages client projects with heart, clarity and clean KPIs.
fjolla@hey-contact-heroes.de LinkedIn profile
Manages client projects from onboarding to optimization — close to team and client.
vanessa@hey-contact-heroes.de LinkedIn profile
Manages client projects with a firm eye on quality and satisfaction.
yvonne@hey-contact-heroes.deOur headquarters sits in the heart of Hamburg's HafenCity — where tradition meets the future. Just like our service.
As a client or as a new hero on the team — we'd love to hear from you.